Terms of sale

Terms and Conditions

1. Introduction

These Terms and Conditions govern the sales made through the Petsley website.

The website is operated by:

Petsley
Sole Proprietorship (Micro-Enterprise)
Email: petsley.shop@gmail.com
SIRET Number: 10310065700016

By placing an order on our website, the customer agrees to these Terms and Conditions without reservation.

2. Products

The products offered for sale are described and presented as accurately as possible. However, minor differences may exist between the images displayed on the website and the products received, particularly due to display settings and device configurations.

Petsley reserves the right to modify the products offered or their prices at any time.

3. Orders

Any order placed on the website constitutes a request to purchase the selected products.

An order confirmation will be sent by email after payment has been validated.

Petsley reserves the right to refuse or cancel an order in the event of payment issues, product availability problems, or suspected fraudulent activity.

4. Prices and Payment

Prices are displayed on the website at the time of purchase.

Payment is made online through the payment methods available on the website.

An order is considered confirmed once payment has been successfully processed.

5. Shipping and Delivery

Products are shipped to the address provided by the customer during checkout.

Delivery times are provided as estimates only and may vary depending on the shipping carrier, destination, and possible customs procedures.

Petsley cannot be held responsible for delays caused by events beyond its control.

6. Returns

All sales are final.

Petsley only accepts returns for products that are defective, damaged, or when the customer receives an incorrect item.

To request a return, customers must contact Petsley by email at:

petsley.shop@gmail.com

All return requests must be reviewed and approved before any item is returned. Items sent back without prior authorization will not be accepted.

Products must be returned in their original condition when a return is approved.

7. Refunds

After reviewing the request and verifying the reported issue, Petsley may issue a refund or provide a replacement product depending on the circumstances.

Approved refunds will be processed using the same payment method used for the original purchase.